Privacy Policy

Introduction

PlayNest is committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, and protect your personal information.

Information We Collect

• Contact information: name, email address when you place an order.
• Delivery information: street address, city, province, and postal code.
• Payment information: processed securely through PayFast — we never store your card details.
• Order history: items purchased, order values, and dates.

How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations, shipping updates, and delivery notifications.
• To communicate with you about your order if needed.
• To improve our website and product offerings.

Information Sharing

We do not sell, trade, or rent your personal information. We only share your information with:

• Courier partners: your name, address, and phone number for delivery purposes.
• PayFast: payment processing (they have their own privacy policy).

Data Security

We implement appropriate technical and organisational measures to protect your personal information. All payment transactions are encrypted and processed through PayFast's secure payment gateway. We do not store any credit card or banking details on our servers.

Your Rights (POPIA)

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator.

Cookies

Our website uses essential cookies for cart functionality and admin authentication. We do not use tracking cookies or share data with advertising networks.

Contact

For any privacy-related queries or to exercise your rights, please contact us at hello@playnest.co.za.